EasyPyro Ltd collects and processes customer data to manage the business relationship. EasyPyro is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

The legal basis for collecting this information is that we require to hold records during our business planning and operations to deliver services.

What information does EasyPyro collect?

We collect and store the following information:

• Your name, address and contact details, including email address and telephone number; 
• Your IP address and product cart;

EasyPyro may collect this information in a variety of ways. For example: data will be stored in a range of different places, in EasyPyro sales management systems and in other IT systems (including EasyPyro email system).

EasyPyro does not store credit card numbers, bank account numbers or other sensitive payment information.

Why does EasyPyro process personal data?

EasyPyro needs to collect data to effectively provide the service of retailing and developing products that suit customer requirements. For example, EasyPyro needs to store your postal address to ship you a product.

Who has access to data?

Your information may be shared internally. We share your data with third parties so that it can process your order. For example, Stripe for payment processing and courier providers to arrange delivery of your goods. Third parties or subcontracted organisations may need your name and contact number on order to contact you regarding order or payment. EasyPyro will not transfer your data to countries outside the European Economic Area.

How is the data protected?

EasyPyro takes the security of your data seriously. EasyPyro has internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by its employees in the performance of their duties. There are system restrictions in place preventing unnecessary access to your payment details.

Where EasyPyro engages third parties to process personal data on its behalf, they do so on the basis of written instructions, are under a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of data.

For how long is the data kept?

EasyPyro will hold your personal no longer than necessary.

Your rights

As a data subject, you have several rights. You can:

• access and obtain a copy of your data on request;
• require the organisation to change incorrect or incomplete data;
• require the organisation to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
• object to the processing of your data where the organisation is relying on its legitimate interests as the legal ground for processing.

If you would like to exercise any of these rights, please use the tools located here or contact andrew.simpson@easypyro.com. If you believe that the organisation has not complied with your data protection rights, you can complain to the Information Commissioner.

What if you do not provide personal data?

We may not be able to fulfil your order or deliver a service.